Be More.....Do More....



January 2013




   Transformational Times Newsletter   


           Our Hearts are with Sandy Hook       

Corporate Offices

141 East Main Street

Waterbury, CT 06702

Phone: 203-574-9000

Fax:  203-574-9006

Child & Adolescent Services

Waterbury - Clinical Services

70 Pine Street, Waterbury, CT 06710

Phone: 203-756-7287 or

1-855-WELLMORE (935-5667)

Fax: 203-596-0722

Home-Based Services
141 E. Main St., Waterbury, CT 06702

Phone: 203-575-0466

Fax:  203-575-1817

Naugatuck - Clinical Services

150 Meadow Street, Naugatuck, CT 06770

Phone: 203-723-9599

Fax:  203-723-9890

Torrington - Services Clinical

30 Peck Rd., Bldg 2, Suite 2203

Torrington, CT  06790

Phone: 860-626-7007

Fax: 860-626-7014


Adult Services

Wellmore, Inc.

402 E. Main St.,Waterbury, CT 06702

Phone: 203-755-1143

Fax:  203-755-1447

Waterbury- Outpatient Behavioral Health Services

402 E. Main St, Waterbury, CT 06702

Phone: 203-755-1143

Fax:  203-753-3274

Shelton - Outpatient Behavioral Health Services

30 Controls Dr., Shelton, CT 06484

Phone: 203-944-0366

Fax: 203-944-0159

Therapeutic Shelter

142 Griggs St., Waterbury, CT 06704

Phone: 203-574-1419

Fax: 203-578-4180

Morris Recovery House

26 N. Elm St., Waterbury, CT 06702

Phone: 203-574-3986

Fax: 203-597-5459

Women and Children's Program

79 Beacon St., Waterbury, CT 06704

Phone: 203-574-3311

Fax: 203-574-3315



Gary Steck, CEO of Wellmore, Marcy Kane, Vice President of Child Services, and Bert Plant, Chief Clinical Officer for Wellmore, receive awards from the Board of Directors for their work related to the Sandy Hook tragedy.  Great job!


Special thanks to Nicole Gilman (IICAPS) and William Finneran (IICAPS) for putting together a charity-oke event.  This event raised a total of $820.00 for the Sandy Hook School Fund through the United Way of Western CT/Newtown Savings Bank.



For the past several years, Maggie Lucian, MFT in our Children Outpatient Department, has donated her time to help out the Naugatuck/Beacon Falls United Way - Festival of Trees. She has spent countless hours decorating the trees to perfection which are then put on display and auctioned off! This year's Wellmore "Candelabra" themed tree went to the highest bidder, who just happened to be Marcy Kane! Thank you Maggie for creating such a beautiful and festive tree!

Close up of "Candelabra" Tree.


Cathy Scheidel, Marcy Kane and Victoria Bosse.




Many thanks to all the holiday donors who brightened up the season for over 100 clients living in our 24/7 care.!


Blessed Sacrament Parishioners

Holy Cross High School

Len & Maribeth Mecca

Post University

Shari Reilly

Sportika, Berlin

St. Joseph & St. Patrick Church Parishioners, Waterbury

St. John of the Cross Church, Middlebury

Teri Roland

The Niedziela Family

The Platt Brothers & Company

UCONN – Waterbury Branch

Waterbury Elks

Wolcott Exchange Club



Through the generosity of many donors we were able to collect over 375 gifts this holiday season. 


Bob Orintas (left), a parishioner from St. Patrick & St. Joseph Churches in Waterbury and another member of the church delivered over 75 donated Christmas gifts for the clients living in our residential programs.  Thank You!!


The Platt Brothers organized a very successful Toy Drive to benefit Wellmore's Child Outpatient Clinic.  The Platt Brothers & Company:

From Left to Right:

John Barbuschak, Jackie Post, Mark Wrenn, and Emil Bimmier.



L to R: Jim Long, UCONN – Waterbury Campus Student Activities Coordinator – Jackie Post, Wellmore VP of Community Relations and Brenda Bouley, Regional Campus Store Manager


UCONN – Waterbury Faculty & Students organized a Penny Wars in December and donated $263 to Wellmore.





Wellmore raised $17,978 for United Way!!! Congratulations to Robert Riddick - who won the I-Pad!




Thank you to The Exchange Club Family Life Foundation! Jeffrey Oliverira took NFN and FES shopping to Burlington Coat Factory and bought children in the programs $500 worth of winter coats!

The Exchange Club Family Life Foundation also sponsored a Christmas party for parents and children of the Nurturing Families Network and the Family Enrichment Service program.  They provided pizza, drinks and dessert along with a visit from Santa.  A photographer was present to take family pictures with Santa, which was a huge hit! A DJ was also present along with volunteers who were members of the Excel Exchange Club of Wolcott High School.  The Exchange Club Family Life Foundation also provided gift bags to each family with sweets and a $10.00 gift card to Target.

Chemtura provided over 100 gifts this year to families in Nurturing Families Network and Family Enrichment Services.  They also provided staff members with supplies to help with activities for home visits.

Carmody and Torrence provided Nurturing Families Network and Family Enrichment Services with holiday gifts.  We received a gift for each of our children in NFN, which was 87 of them!  We also received additional gifts for our FES program.

First Congregational Church provided over 100 gifts to our Nurturing Families Network.  They also provided staff with program supplies to help with home visits.

Also, thank you to East Coast Living and Anita Cassella for the $200 donation towards NFN training costs.

We were VERY blessed with gifts from all donors this year who kept calling back to ask for more ways to help.  Thank you!!


Turkey Donors

Thank you to the following companies who donated Turkeys for the Residential Staff to cook up for our clients at Thanksgiving and Christmas.





Sandy Vaz, Waterbury Branch, Naugatuck Valley Savings and Loan presents Gary M. Steck, CEO with a check in celebration of the bank’s 90th Anniversary.  Naugatuck Valley Savings & Loan has been long time supporter of the good works of the agency.





Sally Norton, HR Director


Duane Persad, MAIOP

HR Manager


Jennifer Pitts, MBA

HR Assistant








Donata Odorczuk welcomed her first grandchild, Andrew Steven, on December 19.


Ashleen Whitaker welcomed a baby girl, Emily, on January 11.


Maria Carr passed her LCSW exam.


Sally Norton received her SPHR in January 2013.


Duane Persad received his PHR in June 2012.


Michael DiMasso and his wife, Ivette got married on September 8, 2012.


Mary Gervais married Adam Armstrong in October.


Gladys Jimenez married Reymi Gonzalez on November 28, 2012.


Lamond Daniels and Fentyshia were married on November 11, 2012.


Robert Allegrini was promoted to Valiant House's Residential Supervisor.


Susan Doyon and Mary Armstrong were promoted to Senior Clinician in Child OP.


Lewis Hill was promoted to Senior Clinician in EMPS.



Pictured above is Board of Directors member, James Nardozzi and Amanda Devin.  This couple hosted a "HopeGiver" event at their home, that raised $2,500.00!  Wellmore is lucky to have friends like you!

Wellmore will be having our Annual All Staff Meeting on March 27, 2013, at La Bella Vista.  The focus will be "Wellness for Wellmore."


Wellmore's 23rd Annual Golf Classic will be held at Great River Golf Club in Milford, CT on Wednesday, May 15, 2013.

Sponsorship opportunities are available by emailing 


Great River Golf course is in high demand, and foursomes are going FAST!  Please contact if you are interested in attending.



Jennifer Pitts

Jessica Brown

Board Chairman Comments on Wellmore's Response to the Tragedy in Newtown

By: Frank Scinto

On December 14th, 2012, an unspeakable tragedy befell our neighbors in Newtown, CT.  The death of 20 young children and 6 school staff has had a profound impact on our state, the nation and beyond.  Our thoughts and prayers go out to the families, children and teachers of Newtown, and all those affected by this unimaginable and terrible loss.  

As Chairman of the Board of Directors of Wellmore Behavioral Health, I’ve always been proud of the dedicated staff and the work they do on behalf of the communities, children, adults and families of western Connecticut.  Following the shooting at Sandy Hook and the Wellmore response at the scene and in days that followed, I have never been more proud.  In light of this unprecedented response to this tragedy, the efforts of one agency may appear small and insignificant but it is clear that to the children, families and educators that have been the recipients of Wellmore services and to those staff effected by the provision of help and support, the impact has been profound.

In the very first minutes after the shooting, as conflicting reports in the media grew, the Wellmore Emergency Mobile Psychiatric Service (EMPS) was dispatched to respond to the Sandy Hook Fire House where parents gathered to either collect their children or to learn their child had been murdered.  In a situation where no amount of personal experience or training can prepare you for what you are about to experience, Wellmore staff offered water, sat on the floor with the grieving and listened as stunned parents spoke of their children and shared pictures of the beautiful little girls and boys they had just lost. 

Later that evening, literally in the middle of the night, Wellmore senior staff were among a group of 26 clinicians that were dispatched with police and clergy to deliver official death notifications.  Again they offered support and assistance in the face of indescribable loss and trauma.  A few hours later, on December 15th, Wellmore, in conjunction with the town and state, the Red Cross, Family and Children’s Aide and Danbury Hospital helped establish and coordinate a drop-in counseling service at the Newtown Reed Intermediate School staffed by hundreds of volunteers.  About four hundred shocked and grieving  families visited the center in the first few days and hundreds more in the weeks to follow. At the same time, two senior staff volunteered to help develop a support team for the surviving teachers and staff of Sandy Hook Elementary School with other state and local agencies.  This team team provided continuous support through a drop-in center, phone contacts, home visits, and assistance offered on-site at the new school building in Monroe. 

In addition to these focused efforts, Wellmore staff have been providing ‘psychological first aid’ and ongoing direct support to families that lost a child or a family member in the shooting.  EMPS continues to provide crisis services and support to Newtown schools as well as to some of the Newtown families most impacted by the tragedy.  While much has been done, estimates suggest 700 to 1200 individuals and families in Newtown will require ongoing services to cope with this tragic event.  The Newtown Coordinating Council was formed to organize an on-going response to community needs.  Wellmore has and will continue to be there as a member of the council and a provider of mental health services to children, adults and families.

In speaking to our staff it is clear there is a shared sense of privilege, as well as burden, for having been so close to the extraordinary pain and strength the community of Newtown has experienced.  For me, it is an honor to be associated with the dedicated and compassionate Wellmore staff.  On behalf of our Board, thank you all for being there when it mattered most.    


Wellmore "Thank You"

You will never truly know yourself or the strength of your relationships until both have been tested by adversity.

J.K. Rowling, Harvard Commencement Address, 2008.  British Fantasy Author

Beginning on the morning of December 14, 2012 the staff of Wellmore began an intensive response to the people of Newtown, CT following the shooting at Sandy Hook Elementary.  I am so proud of the compassion, commitment and professionalism that was demonstrated by all the staff that participated directly and those that supported others by taking care of the business at home.  Our staff provided comfort to parents as they learned that their child or other family member had died.  They provided drop-in counseling services to students and families that attended school in Newtown.  They went into the homes and schools to support children, parents and adults struggling with the tremendous stress and grief that followed.  They supported teachers seeking comfort for their own anxieties and advice on how best to help the children upon their return to school.  They also provided help and support to each other.

As the quote above by JK Rowling suggests, adversity is the true test of character and relationship.  Under great adversity the staff provided exceptional care, worked together as a team, and never complained nor sought reward.  You all passed the "adversity test" with flying colors and I thank you for that.  Our thoughts and prayers go out to all of the children, families and adults of Newtown and we wish them well in their recovery.

Robert W. Plant, Ph.D.

Chief Clinical Officer                                                            

Michele Andrews                Regan Moriarty

Mary Armstrong                  Jessica Moreira

Mark Augustine                  Caroline Pierce

Victoria Bosse                    Robert Plant

Victoria Brinkerhoff           Joy Powell

Diane Britz                         Arthur Roy

Tim Cunningham                Rebecca Russo

Diane Desmarais                Cathy Scheidel

Christina Giacobbe            Olivia Schulze

Nicole Gilman                     Elizabeth Shea

Destiny Girard                    Kimberly Shellman

Lewis Hill                            Athela Sibilia

Jill Humphrey                     Gary Steck

Joan Huskins                      Erica Tofano

Marcy Kane                        Amada Vallerie

Heather Kunkel                 Jennifer Virbila

Carrie Miranda                  Dr. Christopher Young


Here Are What Some Clients Had to Say...

" It was a rough start, due to failed services in the past.  It is a shame that it is ending so soon." -IICAPS

" I love the way things have changed since you have been in my life." -Care Coordination

"The Wellmore staff has been extremely helpful during my teenagers' struggles.  I am truly grateful for the service my teen has received." -Child Outpatient Clinic

"The counselors taught my daughter and I how to better communicate and how to pursue a great mother-daughter relationship." -IICAPS

"I am so pleased with the services; I have already recommended the program to a few of my friends." -Care Coordination

"I feel like my family as a whole is being treated.  I am very happy with the care that is being given to my children and myself."  -Child Outpatient Clinic


Client Story - Functional Family Therapy(FFT)              By: Heather Ram

In Functional Family Therapy (FFT), we have a certain model that we follow with our clients.  The model is broken into three phases: Engagement and Motivation, Behavior Change and Generalization.  To give you an example of how these three phases work we will use Alex and his family.  Alex was a troubled, 17 year old senior in high school who was consistently defiant towards his mother and her longtime boyfriend, Dave.   He would also destroy household property, and had recently stayed out all night, which involved a police search.  

The Engagement and Motivation phase’s primary goals are to decrease blame and negativity, and help the family members see that they all have part to play in the issues in the home.  Engagement and Motivation begins with the first phone call to set up the intake.  When I called Alex’s family, Dave answered the phone and said, “I am not going to participate in counseling.  The only thing that’s going to work for him is the military.” When a parental figure tells us they have given up, then that toxicity has probably spread to the other family members.   I told Dave that he was indispensable, and I scheduled sessions only during times that he could attend.  Dave felt valued by FFT from the very beginning, and he never missed a session. He was engaged and motivated, and this hopefulness rippled through the family instead of his negativity.  Having Dave’s involvement motivated Alex and his mother, maybe because the approach to solving some of their issues was already different.    Before I could move forward in the FFT model, I had to show the family how they were linked together, so that the Behavior Changes in the next phase were not seen as only Alex’s responsibility.  I linked the parents in their protectiveness for Alex.  “They both love you so much that they will do anything to help you be successful. They’re too scared to let you fail.” Then I heard it, “the link”.  Alex said, “Well, yeah.  I’m scared, too.”  Everyone in the family was scared that this high school senior was going to fail, or that as parents, they were going to fail him.  This is where the nagging, the frustration and the defiance came from, and this is where we focused in the Behavior Change phase.

The goals in the Behavior Change phase are meant to reduce the family’s risks and to build on their strengths.  Reducing the family’s fear driven behaviors, by putting strength based behavior changes in place is where I focused.   Mother’s nagging reduced when she saw that it was stemming from her anxiety.  Less nagging freed mother and Alex up for positive relationship building.  Dave practiced positive feedback, which included building on a strength that he already had, but the skill would vanish when he became afraid for Alex.  Alex improved on following directives on the first prompt, and he no longer engaged in risky behavior during the remainder of FFT. 

During the Generalization phase, the focus was to plan relapse prevention with the family, and to prevent them from going back to their old ways.   All of them planned together in ways to support each other.  Dave would say, “Well when you start to feel anxious then just tell me, and we’ll go from there.”  Alex was an active participant in the planning to stay positive, too.  Alex increased compliance with his medication and reported eagerness to return to outpatient to help him manage his anxiety.    They were supportive of each other, and everybody in that house was more confident about the future.


Better Health for 2013~Anyone can DO IT if they put their minds to it!!

By: Rebecca Niemeyer, MFT - Clinician for the FFT Program


                 BEFORE                                AFTER

I knew that I was morbidly obese and I was okay with it. I had been overweight or obese my entire adult life and most, if not all, of my teenage years. But hey, I was active and I didn’t have high blood pressure or diabetes. My weight gain had been so gradual over the years that I wasn’t aware of what I had lost: flexibility, energy, and quality of life.

I joined Weight Watchers with an "I’ll try it" attitude. Instantly, I loved how WW allowed me to change what I was willing to change and keep those things I couldn’t imagine giving up. It showed me what I was doing that was healthy, like eating a lot of vegetables and lean protein, and reinforced those behaviors. It allowed me to eliminate or minimize my not-so-healthy habits, like eating the whole pint of Ben & Jerry’s ice cream. It encouraged me to examine my underlying issues and change how I thought and behaved in regards to food and exercise. For instance, I changed from thinking "It’s easier to take the elevator" to "Why not take the stairs?" Quickly, I decided that corned beef hash wasn’t worth eating on a regular basis, I would continue to incorporate fruit into my breakfast, and I would change my coffee concoction to make it a better choice. WW didn’t make me love running but it encouraged me to find physical activity I enjoyed. I continued to hike and I tried snow shoeing for the first time – and I fell in love with it. The Point system gave me a way to take in the nutrition I needed and do the impossible: I went to two weddings in one weekend and I lost weight, I ate cheesecake and I lost weight, and I went on vacation and I lost weight. I discovered that I could indulge, not deny myself, live a realistic lifestyle, and be healthy.

Change is amazing, especially when it occurs quickly. I was 5’2 and my weight went from 231 pounds to 131 pounds in about a year. I went from size 22 to size 2. Clothes that I hadn’t fit in since I was a child hung on my body. My shoes and rings were too big because even my hands and feet became smaller. I was willing and able to try new physical feats, like climb 100 flights of stairs. When I went to get my driver’s license renewed, the computerized facial analysis reported that I wasn’t me. People I worked with for years – and even family members – had trouble picking me out of a crowd. It was amusing how they – and I – were used to me being the fattest person in the room.

It was a mental adjustment for me, too. In the mall, I was looking for a new dress and I automatically started walking to the plus size women’s store. I took a few steps, stopped, and felt shock when I realized that I wouldn’t be able to find anything there that fit me. I took a moment to come to terms with that and then headed into another store. The sales lady came over and offered me assistance. I told her about the dress I wanted to try on and when she asked, "What size are you, a small," I almost laughed out loud. It sounded ridiculous! I smiled, said "you’re probably right," and had another moment of amazement when I tried the dress on and proved that she was correct.

I used a plethora of techniques to get me through. I mapped out small steps to achieve my ultimate goal. I celebrated every 10 pounds I lost along the way by rewarding myself with a gift. I refused to label any food taboo and instead focused on actually enjoying the smaller portions less often. I educated myself about nutrition, exercise, social influences, and societal norms and values. I reminded myself of what I had done by picking up 25, 50, 75, and then 100 pound dumbbells and thinking "I used to tote this around on me!" The first week I went up in weight, I was hard on myself. I had to look at everything I had accomplished so far and ask myself if I was going to give up months of work and progress because of one week. It took time and effort for me to acknowledge what I had done and forgive myself. It was worth it, though, and I became rejuvenated.

Ultimately, I took my mindset of "I can’t" and changed it to "Who says I can’t?"


In Good Taste ~ November 27, 2012

Innovative Chefs…Impeccable Wines…A Great Cause

Even though Mother Nature decided to throw some icy weather our way over 150 guests didn’t let that stop them from showing their support!  The event raised $25,000!!  We would like to thank the many vendors who donated their time, talent and product to make the event extra special.



City Hall Café

La Bella Vista

LaTavola Ristorante

Main Street Grill

Paisano’s Restaurant & Bar

San Marino Ristorante Italiano

Santos’ Restaurant

Shamrock Pub & Grill

Confections & Coffee

Brooklyn Baking Company

Dunkin Donuts

Fascia’s Chocolates

Sweet Maria’s

Special Thanks

All the Staff of Wellmore

Connecticut State Marshals

                                  Dornenburg Group                                                                                                                                            Joe D’Ambrosio ~ Voice of the UCONN Huskies

Middlebury Fine Wine & Spirits

La Bella Vista

Hiam Noujaim

The Devino Jazz Quartet

Party Plus





By Sally Norton, Director of Human Resources

Winter Driving Tips

Hopefully the Groundhog will not see his shadow on 2/2/13 (Groundhog Day) and Spring will be here sooner than later!   But if not and we have six more weeks of Winter – here’s some helpful winter driving tips to review: 

1.      Decrease your speed and leave yourself plenty of room to stop. You should allow at least three times more space than usual between you and the car in front of you.

2.      Brake gently to avoid skidding. If your wheels start to lock up, ease off the brake.

3.      Turn on your lights to increase your visibility to other motorists.

4.      Keep your lights and windshield clean.

5.      Use low gears to keep traction, especially on hills.

6.      Don't use cruise control or overdrive on icy roads.

7.      Be especially careful on bridges, overpasses and infrequently traveled roads, which will freeze first. Even at temperatures above freezing, if the conditions are wet, you might encounter ice in shady areas or on exposed roadways like bridges.

8.      Don't pass snow plows and sanding trucks. The drivers have limited visibility, and you're likely to find the road in front of them worse than the road behind.

9.      Don't assume your vehicle can handle all conditions. Even four-wheel and front-wheel drive vehicles can encounter trouble on winter roads.

10.  Take extra precautions when pulling out of a parking lot or street with high snow banks that are blocking your visibility. 


“Whatever life throws at you – THROW IT OUR WAY” – this is Cigna’s motto for their Employee Assistance Program (EAP).   We offer this program to all our Wellmore staff and those living in your household.  It’s free , completely CONFIDENTIAL and available 24/7.  They provide up to 3 free counseling sessions to help you and your loved ones find a solution and restore your peace of mind.

They also provide extra support for handling life’s demands.  You can receive a 30 minute free legal consultation and up to a 25% discount on select fees.  There is information on parenting, senior care, child care, finding back up child care, etc.  

Call 1-800-538-3543 or log in to for more information.  Brochures are available in  Human Resources and can be emailed to you. 

CHET Account

What is a CHET account?  It is Connecticut’s 529 College Savings Plan and is now available to Wellmore staff.  It’s a college savings plan designed to help families save for a loved one’s future college education.  It is sponsored by the State of Connecticut Treasurer’s Office.  You can open a CHET account with a low initial contribution of only $25 and it can be set up as an automatic payroll deduction.

There are several tax advantages – earnings in the account can grow free from state and federal taxes and qualified withdrawals are state and federal income tax free.  

For more information visit or request a brochure from Human Resources.  


Mystery Shopper - WE PASSED!!!

A letter was sent to Cathy Scheidel, LMFT, Director of Outpatient and Community Services from the State of Connecticut stating the following:

"We are pleased to inform you that in accordance with the access measures required for an Enhanced Care Clinic, your agency has met the standards as evidenced by your performance during the mystery shopper calls. Measures to assess compliance with those standards include:

    * Appropriate phone access

    * Use of a "triage process" to access the clinical urgency of the

        caller's need for treatment

    * Timeliness of screening and triage process (completed on

        the same day the referral was received).

 The above referenced measures were met by your agency. This reveals your commitment to providing quality, timely care to the Medicaid population of Connecticut."


Naugatuck Open House

Wellmore Behavioral Health Expands Children’s Services In Naugatuck

Wellmore Behavioral Health held an Open House and Ribbon Cutting to celebrate its move into expanded office space at 150 Meadow Street in Naugatuck on January 23rd and was attended by local elected officials, school staff, funders, donors and friends.    Wellmore (formerly known as the Child Guidance Clinic of Greater Waterbury and Wellpath) has operated an Outpatient office in Naugatuck for more than 15 years, providing child and family oriented therapy, counseling and specialty groups.  The expansion to the Meadow Street site came about as the result of a high and growing demand for local services. 

Speaking to the guests  present, Gary M. Steck, Wellmore CEO, expressed his appreciation for the support received to expand in Naugatuck in saying “It is gratifying in such challenging times to receive such a warm embrace from the community”. 

Wellmore Behavioral Health receives support from the United Way of Naugatuck and Beacon Falls, the Saunders Fund (in association with Connecticut Community Foundation), the Naugatuck Savings Bank Foundation and the State Department of Children and Families to provide services through the Naugatuck site.  Over 300 Naugatuck children and their families were served by Wellmore programs last year.  With the opening of the new site, hours of operation and staffing have been expanded.  In addition to office based therapies, Wellmore plans to enhance its home-based outreach as well as begin a new  partnership with Naugatuck Public Schools in the coming months in offering school-based substance abuse counseling services at both the High School and  Middle school.  To make a referral for Children’s Outpatient Services please call 203-756-7287.  To access our mobile crisis services dial 211.  And for more information about Wellmore, please visit our website at     


Kathy McPadden, Naugatuck Savings Bank and Wellmore Board Member; Ellen Carter, Connecticut Community Foundation; Lisa Shappy, United Way Naugatuck/Beacon Falls; Naugatuck Mayor Robert Mezzo; Gary Steck, CEO Wellmore; Cathy Scheidel, Director of Outpatient and Community Services and Marcy Kane, VP of Child Services.


The Wellmore Spot Award Program recognizes employees for their day-to-day efforts that contribute in a special way to getting the job done. Supervisors give immediate recognition to acknowledge and reward employee excellence. We congratulate all the staff members who received Spot Awards!

Mike DiMasso                               Steve Lavaway

Dan Bosco                                    Destiny Girard

William Finneran                            Isaac Bartley

Nicole Ragauskas                           Derek Villani

Danielle Ford                                Marissa DiGangi

Joy Brundage                               Melanie Mitchell

Kim Shellman                                Nicole Gilman


Cultural Competency Article

By: Cultural Competency and Diversity Committee

A few months ago, Wellmore leadership created a new sub-committee. The purpose of the Cultural Competency and Diversity sub-committee is to examine “the systems, practices and processes within the organization in order to ensure that the needs of the predominant cultures, ethnicities and races serviced by the organization are addressed by way of physical surroundings, staff composition, education and competencies and access to information and services specific to them” (from the Wellmore Quality Improvement Plan).  

The committee, in its planning stage, discussed how to go about accomplishing this task and generated a number of ideas. First and foremost, in order to assess agency needs in this area a survey will be generated through SurveyMonkey for staff response on the topic of culture and diversity. The survey is short, anonymous and has room for comments so that we may glean the thoughts and feelings of the workforce in relationship to culture and diversity as it relates to both staff and the population we serve. 

Another objective for the committee is to let the Wellmore staff know about its existence. To that end, we will be a contributor to the agency newsletter by featuring news, suggestions and other items of interest such as recipes from our diverse workforce or short commentaries by staff on their own backgrounds, cultural influences, differences and similarities. This is meant to be informative, interesting and, as much as possible, a fun endeavor.

Wellmore has a number of clients that speak English but their primary and/or preferred language is not English. Below is a tip sheet provided by Our hope is that you find it informative and useful. Feedback, including ideas and suggestions, is welcome and may be relayed to  any of the committee members.

Diversity Tip Sheet

Communicating With Non-Native English Speakers

■     Physically demonstrate what you are explaining.

■     Slow down a little, but not too much. Your natural inflection and intonation communicates a great deal of meaning that you don’t want to lose.

■     Don’t raise your voice.

■     Enunciate.

■     Use small, ordinary words. Avoid clinical or business jargon.

■     Omit extra words (Why don’t you try putting this there? Vs. Put this there.)

■     Repeat what you are trying to say in different words.

■     Avoid sarcasm or irony.

■     Avoid negative questions. English is one of the only languages in the world where a negatively phrased question takes a negative answer. When you ask someone, “You don’t mind if I sit here, do you?” you expect the answer to be “No.” However, an English learner will frequently answer “Yes,” meaning, “I agree with you; I don’t mind if you sit here.

■     Avoid cultural references (I need your John Hancock), slang, and idioms (We need to wrap this up).

■     WAIT for an answer when you ask a question. It may take some time for an English learner to mentally compose a response. Then wait for them to finish speaking.

■     To check comprehension, ask them to repeat back to you or demonstrate what you have explained.

■     Keep in mind that it is much easier for English learners to understand spoken words in person than it is over the telephone, when all nonverbal cues are stripped away.




            NOVEMBER 2012                  DECEMBER 2012

           Pam Emons 19 years                 Jill Humphrey 9 years 

           Priscilla Tyson 16 years            Rosa Luis 7 years

           Chris Desroches 10 years          Rachel Doody 7 years

           Al Coles 8 years                      Jackie Hoffler 6 years

           Tim Cunningham 8 years          Jackie Post 6 years

           Rose Smith 7 years                 Howard Gilreath 5 years

           Digby Barrios 7 years              Michael Devine 4 years

          Dr. Bhagya Reddy 6 years         Heather Osterberg 4 years

           Lori Sills 6 years                    Cathleen Newmark 4 years

           Shakina Gordon 5 years          Cassandra Tucker 4 years

           Sally Norton 4 years              Carlos Nunes 3 years

           Lynn Cavanaugh 4 years         Savana Fernandes 3 years

           Vandy Moore 4 years             Shannon DiBella 3 years

           Louis Jackson 4 years            Diane Britz 2 years

           Maria Carr 3 years                 Deborah Ciarlo 2 years

           Marilia Cerreta 3 years          Maureen LeClerc 2 years

           Regan Moriarty 3 years         Ellen Wright 2 years

           Ruth Meyer 3 years              Kelly Danielson 2 years

           Ricacha Jimenez 2 years       Crusita Lopez-Vargas 2 yrs

           Maggie Lucian 2 years          Ahmed Evans 2 years

           Mike Garrard 2 years            Joy Powell 2 years

           Mary Armstrong 2 years        Marissa DiGangi 1 year

           Kemar Bailey 2 years            Lee Seeman 1 year

           Yosef Feld 1 year

           Rebecca Vattuone 1 year

          Lisa Hardy-Gardner 1 year


              JANUARY 2012


              Shonda White 11 years

              Marcia Geddes 11 years

              Demetrius Dailey 7 years

              Danielle Ford 6 years

              Catherine Brunetti 4 years

              Alina Sanchez  3 years

              Heather Ram 3 years

              Lauren Loewy 3 years

              Caroline Pierce 3 years

              Rahsaan Harper 2 years

              Nicole Grant 2 years

              Nathan Cropper 1 year

              Joyce James 1 year

              Barbara Bourgeois 1 year

              Sandy Lee Vargas 1 year

              Tanya Miko 1 year

              Adela Rusi 1 year






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